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7. Can I pause or update my delivery date for flower subscription?

Your first subscription delivery will arrive on the delivery date selected at checkout. All subsequent deliveries will arrive on the same week day as your first delivery.

 

To pause or update a delivery date, . please contact our customer service team at care@2500bc.hk or WhatsApp us at +852 6299 9402. Please note that you will need to update the information at least 2-day before the scheduled delivery.

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7. 我可以更改鮮花訂閱的送貨日期或暫停鮮花訂閱嗎？

您可以隨時調整、暫停送貨周期，請您在收取花束的2天之前（不包括收貨日）通過care@2500bc.hk或WhatsApp +852 6299 9402 與我們聯繫。

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1. Where do you deliver to?

​We deliver to Hong Kong Island and most areas in Kowloon and the New Territories. 

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Delivery fees are as follows:-
 

Hong Kong Island (except Southern and the Peak) HK$80

  • The Peak, Southern HK$150

  • Kowloon HK$150

  • New Territories HK$200

  • Western and Northern part of New Territories HK$250

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1. 您送貨到哪裡？

我們送貨到香港島，九龍及新界的大部分地區。

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運費​

  • 香港島(​山頂、南區除外) HK$80

  • 山頂、南區 HK$150

  • ​九龍 HK$150

  • 新界 HK$200

  • 新界西北區 HK$250

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2. What if the recipient is not at home for the delivery?

​If the recipient is not at home upon delivery, we will leave the flowers at the reception or with the caretaker if possible. If the caretaker does not accept the flowers, we will bring your order back to our warehouse. There will be a delivery charge incurred for the next delivery attempt.

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2. 如果收貨人不在家或辦公室沒有人收貨？

如果嘗試送貨時在地址上沒有人，我們將把貨物留在看管人或安全的地方。如果這些選項不可用，則訂單將被帶回我們的倉庫，並於您支付第二次送貨費後，我們會安排盡快送貨。

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3. Can I amend my order?

​If you wish to change your order or subscription, please contact our customer service team at care@2500bc.hk. or WhatsApp us at +852 6299 9402. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including the delivery address and gift card message) no later than 2-day prior to the delivery date.

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3. 我可以更改訂單嗎？

如果您希望更改訂單，請通過care@2500bc.hk或WhatsApp +852 6299 9402 與我們的客戶服務團隊聯繫。我們將始終竭盡所能為您做最後的更改，但我們只能保證在您下訂單前的2天之內進行更改（包括送貨地址和心意咭訊息）。 

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4. Can I cancel my order?

​Unfortunately, we do not accept cancellations for any order.

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4. 我可以取消訂單嗎？

很遺憾，我們不接受取消訂單。

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5. Flower substitution

There may be occasions where we have to substitute flowers subject to their availabilities. If this happens, we will always endeavour to choose a similar style with equivalent value and quality. Please also note that appropriate substitutions may be made when flowers are reaching the end of their season.

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5. 替代花

由於鮮花的季節性質，有時可能需要替換相近的款式。如果發生這種情況，我們將竭力以最接近的顏色或品種，同等價值和質量替換。

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6. How do flower subscriptions work?

We curate each subscription by picking the season’s very best and freshest blooms for deliveries that surprise and delight every time. It’s as easy as selecting:

 

  • Subscription size: Petite, Signature, Grand, Lux

  • Length of Subscription: You may select a 1-month or 3-month..

  • Delivery Frequency – Weekly or Monthly

  • With your subscription you will receive a complimentary vase with your first delivery.

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6. 鮮花訂閱如何運作？

我們精心挑選每季最美，最新鮮的鮮花，每次交付都會給您驚喜和愉悅。您只需作出簡單的選擇：

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  • 尺寸：  精巧、經典、豐盛、奢華

  • 訂閱期：1個月、3個月

  • 送貨頻率：每週、每月

  • 我們只會收取首次送貨費用，免費花瓶亦會在首次送貨附上。

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8. Payment methods

We accept American Express, Visa, MasterCard credit cards, FPS and Payme.

 

In order to offer the best security, American Express, Visa, MasterCard credit cards are processed securely by Stripe.

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8. 付款方法

我們接受美國運通，Visa，MasterCard信用卡，FPS和Payme。為了提供最佳的安全性，第三方平台Stripe會安全地處理American Express，Visa，MasterCard信用卡。

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